How we treat the relationship.
Scope, deliverables and commercial terms are agreed in writing before work begins.
We take a clear position
Where we have a view we state it and explain what it rests on, and where we are still testing something we say that too. Clarity of view is part of the value of the engagement.
The client's interest is central to the decision
Our recommendations are built on what delivers the best outcome for the client in quality, reliability, commercial terms and durability, and we stay transparent about the nature of our role and interests in every engagement.
Confidentiality is a professional obligation
Opportunities, counterparties, pricing and commercial information are treated as protected information, and clients and relationships are named only with written permission.
A long-term relationship
We stay reachable after delivery, follow the effect of what was implemented together, and work to make the next engagement quicker and easier than the last.
Seven ways to work with Protocol.
Scope, deliverables and commercial terms are agreed in writing before work begins, and the shape of the engagement is designed around the objective and its duration.
Advisory Engagement
Ongoing strategic and commercial counsel on a retained basis, for clients who need judgment available continuously.
Project-Based Engagement
A defined scope, deliverable and timeline — feasibility studies, market research, strategy development, business planning.
Market Entry Engagement
A structured programme from market assessment through partner identification to first commercial activity.
Business Development Engagement
Protocol works as an extension of the client's commercial team to develop channels, partners and accounts.
Capability Development Engagement
Training and capability programmes designed to the organisational need, delivered standalone or inside transformation and strategy projects.
Commercial Representation
Formal, documented representation of a producer, manufacturer or brand in the region under a defined mandate.
Trade Transaction Support
Engagement on a specific sourcing or supply requirement — from specification through verification and negotiation to delivery.