Strategy, Advisory & Capability Development
A strategy becomes sustainable when the organisation has the capability to execute it. We build the strategy and the capability together, along one route.
Strategy & Advisory
- Corporate and commercial strategy
- Growth strategy and strategic planning
- Business models and operating models
- Organisational development and process improvement
- Business transformation and performance management
- Sales and customer experience strategy
- Governance and board advisory
Capability Development
- Leadership and management development
- Strategic planning workshops
- Business development and sales training
- Commercial excellence and negotiation skills
- Customer experience, service excellence and contact centre programmes
- Product knowledge and train-the-trainer
- Programmes designed to the organisation's need
What you get
A clear strategy with priorities, owners and deliverables — and a team that holds the capability to apply it and measure its effect.
Capability Development & Corporate Training
Protocol designs capability programmes from real business needs, so that training objectives connect to the roles, skills and performance the organisation requires — and can be built into strategy, sales development, customer experience and transformation projects.
01 · Assess
Analyse the gap between current and required performance
02 · Design
Build the programme around roles and competencies
03 · Deliver
Interactive programmes in the language of the business
04 · Apply
Tools and assignments used inside the workplace
05 · Measure
Impact indicators tied to business objectives
Focus areas
Leadership, sales, negotiation, customer experience
Formats
Executive programmes, workshops, business simulation, train-the-trainer
Integration
Standalone, or inside a wider strategic programme
How we work
We connect training to real business objectives, so that knowledge becomes organisational capability that supports performance, execution and growth. Programmes are built on business objectives, organisational need, employee roles, performance gaps, required competencies and implementation priorities.